Our Cosplay Costumes,wigs and other accessories are shipped from China and USA directly. Most of them are ready-to-ship.The shipping time varies on different items and shipping way you choose.You can see the expected delivery time after you add into shopping cart.
We advise you to place an order early so that there is enough time before you receive the items.
We can ship items in your order separately to ensure that you will receive them earlier.
Attention: The processing and shipping of the orders during legal holiday will be delayed to some extent.We appreciate your understanding.
We accept returning for replacement or refund within 3 days after you receive the costumes,dressesor wigs. The cost on the merchandise will be totally refunded. But the shipping cost is not refundable.
Here are some cases in which you can return the merchandise for a replacement or refund:
1: There is something wrong with the quality on the suit
2: The regular size does not fit. (Make sure you provide the correct size or we will not accept refund if we make the same size as the one you provided.)
3: If you plan to return the merchandise, you should make sure it has never been used, worn, altered and there aren' t missing items. The original package, garment tag and tracking number are must-have items for you to receive the refund. Thus, be careful while checking all details on the merchandise please. Please return the costumes back with a shipping number.
Following are conditions on which return is not accepted:
!!!Special Sale items/Clearance products can not be returned for refund, we can offer exchange for them but only the sizes in stock can be exchanged.
1: If you return part of the costumes, the payment can not be refunded.
2: Worn, used or altered items can not be returned.
3: undergarments, socks and stocking can not be returned.
4: Items for one time wear or indoor use like shoe covers, boots tops, costume shoes, etccan not be returned.
5: Prosthetics,fangs, fake teeth, cosmetics, beards, facial hair and any other artificial hair including hair pieces, hair clips, hair extensions, headbands, barrettes, hair accessories, hats with attached hair can not be returned.
It was expected to come a month from now but came exactly a week later ! I was extremely happy about that but when I got it the star wasn't attached to the chest but there was a huge glob of glue there so I'm assuming it fell off. The head piece was broken into pieces and I will most likely make my own ears for Poppy rather than using the ones that came with this costume. Other than that it is very lovely but I'd recommend buying one size up ! real rating: 3.5
aliso***gmail.comJul 24 2018
It was pretty great! The only problem was that I had to reglue the star back on because it fell off in transit. The headband was also too small for my head. Other than that, really well made, really happy. Perfect fit too.
HeatherAnne SmithNov 30 2017
Was really cute I had gotten a size large it fit really well.i am a 120 Pounds 4' 11".the skirt is very long on me but I will hem it because I'm short.The star piece had fallen off in shipping but is it is an easy fix with hot glue.one of the head pieces was missing an alligator clip but can be an easy fix but everything fit perfectly. Its a definite buy I would recommend as cute and comfortable
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