Our Cosplay Costumes,wigs and other accessories are shipped from China and USA directly. Most of them are ready-to-ship.The shipping time varies on different items and shipping way you choose.You can see the expected delivery time after you add into shopping cart.
We advise you to place an order early so that there is enough time before you receive the items.
We can ship items in your order separately to ensure that you will receive them earlier.
Attention: The processing and shipping of the orders during legal holiday will be delayed to some extent.We appreciate your understanding.
We accept returning for replacement or refund within 3 days after you receive the costumes,dressesor wigs. The cost on the merchandise will be totally refunded. But the shipping cost is not refundable.
Here are some cases in which you can return the merchandise for a replacement or refund:
1: There is something wrong with the quality on the suit
2: The regular size does not fit. (Make sure you provide the correct size or we will not accept refund if we make the same size as the one you provided.)
3: If you plan to return the merchandise, you should make sure it has never been used, worn, altered and there aren' t missing items. The original package, garment tag and tracking number are must-have items for you to receive the refund. Thus, be careful while checking all details on the merchandise please. Please return the costumes back with a shipping number.
Following are conditions on which return is not accepted:
!!!Special Sale items/Clearance products can not be returned for refund, we can offer exchange for them but only the sizes in stock can be exchanged.
1: If you return part of the costumes, the payment can not be refunded.
2: Worn, used or altered items can not be returned.
3: undergarments, socks and stocking can not be returned.
4: Items for one time wear or indoor use like shoe covers, boots tops, costume shoes, etccan not be returned.
5: Prosthetics,fangs, fake teeth, cosmetics, beards, facial hair and any other artificial hair including hair pieces, hair clips, hair extensions, headbands, barrettes, hair accessories, hats with attached hair can not be returned.
There were some issues with receiving the costume in time, although after contacting, the sellers answered my questions pretty easily. When it finally arrived, it was good quality. The costume was tighter than expected, and that resulted in some broken seams after I tried it on the first time. The mask also had one one eye slot cut out
My biggest issue is dealing with the PU leather. It makes walking in it just a little uncomfortable, seeing as my thighs are sticking together. Additionally, after storing it and finding it again, I found that the black leather stained the white badly. I have no idea how to remove these gray stains
Rachel LuiJul 06 2019
Overall nice costume. One small issue - I ordered a L but it's actually kinda short on me so the hip is kinda off. (Admittedly, I'm also 5'10) The pleather bits are also extremely hard to put on especially since the globes are not detachable. But otherwise, looks super lovely.
Kyler RainesJul 10 2019
The PU Leather is for not the most comfortable and I had to cut off the arms due to the fact that I was scared of getting a rash from rubbing (My sister had queen bee and did get one). The rest of the costume itself was pretty comfortable! I do recommend though whatever costume you get from this show GET A SIZE UP! It had room but for sure could have more. I HATED THE EARS! They were supposed to be clipped in but the way they were set up was not ideal and the clips broke. I would have wanted a headband or just an overall easier method to use the ears. Those things were my biggest problem with the whole thing.
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