FAQ

Is your question not here? Please feel free to contact us.

How to Measure

How to measure

To ensure accuracy, we recommend you to ask a friend to take the measurements for you. Also you can do it by looking in a mirror on your own. Please keep the tape snug and straight, do not pull tightly or add inches to your measurements.

	Bust - Wrap the tape around your chest at the armpits, over the fullest part of your chest and shoulder blades.
	Waist - Wrap the tape around the natural waist, the smallest part, which is about an inch above the belly button. Keep one finger between the tape and your body.
	Hips - Wrap the tape around the widest part of your hips across the hip bone.
	Shoulder width - Measurement from your left shoulder to your right shoulder on the back.
	Arm length - Measurement from your shoulder to your wrist.
	Bicep - Measurement around the widest part of your upper arm.
	Thigh - Measurement around the widest part of your thigh.
	Inseam - Measurement from the crotch to the lower ankle.
	Wrist: Measurement around the wrist.
	Forearm: the measurement around the thickest part of the forearm.
	Calf: measurement around the thickest part of the calf.
	Crotch length: measurement front waist through the crotch to back waist.

Size Chart

Women's Cosplay Costume Size Chart (Inch/cm)
Size	XS	S	M	L	XL	XXL
Bust	31-32/79-82	33-34/84-87	35-36/89-92	37-38/94-97	38.5-40/99-102	40.5-42/104-107
Waist	24-25.5/62-65	26-27.5/66-70	28-29.5/72-75	30.5-32/78-81	33-34/84-87	35-36.5/90-93
Hips	32-34/82-87	34-35.5/87-92	36-38/92-97	38-40/97-102	40-42/102-107	42-44/107-112
Height	4'11"-5'1"/150-155	5'1"-5'3"/155-160	5'3"-5'5"/160-165	5'5"-5'7"/165-170	5'7"-5'9"/170-175	5'9"-5'11"/175-180

Men's Cosplay Costume Size Chart (Inch/cm)
Size	XS	S	M	L	XL
Bust	31-34/79-87	33-36/84-92	37-40/94-102	40.5-44/104-112	44.5-48/114-122
Waist	26-28/67-72	28-30/72-77	32-34/82-87	36-38/92-97	40-42/102-107
Hips	31-34/79-87	33-36/84-92	37-40/94-102	40.5-44/104-112	44.5-48/114-122
Height	5'3"-5'5"/160-165	5'5"-5'7"/165-170	5'7"-5'9"/170-175	5'9"-5'11"/175-180	5'11"-6'1‘’/180-185

Kids' Cosplay Costume Size Chart (Inch/cm)
Size	S	M	L
Height	35-43/89-110	45-51/115-130	53-59/135-150
Bust	20-23.5/52-60	23.5-26.5/60-68	26-29.5/67-75
Waist	19-22/49-56	22-24.5/56-63	24.5-27.5/63-70
Hips	22-25.5/56-65	25.5-29/65-74	29-33/74-83
Neck	12.5/32	13/34	14/36

Frequently Asked Questions

1: Is there any telephone number I can call ?^top

The toll free is available. Our phone number is 626 322 0086.If you have any question, you can also contact us via email and live support chat.
If we are not online, please leave us messages.

2: Where is your company located ?^top

We are based in China. The costumes are made and shipped from the factory in China directly. We also have the warehouse in California which enables the delivery within United States more quickly.

3: What countries do you deliver to ?^top

The costumes can be shipped to worldwide.

4: How do I contact you ?^top

You can contact us anytime at your convenience. If any questions, suggestions, please feel free to contact us through support@miccostumes.com, live support chat or phone.

5: Are the costumes in stock ?^top

Most of the costumes are in stock. But some are not ready-to-ship.They have to be made at first and then can be shipped out.

6: How long to make a item if it is not ready-to-ship ?^top

Most of costumes can be ready in 5-7 days. But some costumes require 10-20 processing days.

Cosplay wigs can be ready in 3-5 days.

Cosplay shoes, weapons can be ready in 10 days.

7: If the quality of the costume is poor, can I return the costume back for a refund ?^top

You might as well take a look at our return policy at our site.return policy

8: If the costume does not fit, what can you do ?^top

If the regular size does not fit, we can exchange it. The costume of custom-made size can not be returned for a refund except that the costume is made wrongly by us.

9: What is the material for this costume ?^top

Most of cosplay costumes are made of high quality uniform cloth.

10: I saw a costume at other site.Can you process the costume for me ? Which is the price ?^top

Please email us some pictures.Then we can check the price and the processing of the costume.

11: Why do I not find the costume at your site ?^top

The costumes at our site are various.It is possible that some costumes can not be found owing to the incorrect key words.If you still can not find the costumes you are interested, please contact us for information. Alternatively you show us some pictures of the costume and we check it for you.

12: How do I know if my purchase has been confirmed ?^top

We will send the confirmation email to you after you place an order. You can also track the status of the order at our site via logging in your account.

13: What payment methods do your accept ?^top

We accept payment by Credit Card, PayPal and Bank Wire.

14: If I do not need the costume, can I cancel the order ?^top

The Product Department will begin to make the suit or wig for you in 24 hours after receiving your order. Thus, make sure to cancel your order within 24 hours. Please contact us by emails , live support online and phone, if you need to cancel the order.

If the merchandise has been processed, you will not be able to cancel it. If you are determined to cancel the order when we are processing the costume, we can not refund the full payment of the order to you.

15: All the shipping is free ?^top

The shipping to most places in the world is not free. If you need the costume urgently, you have to choose express shipping way so that you can receive the costume in time.

16: How long does your shipping usually take?^top

If the item is ready-to-ship, you can receive it in 7-10 days for express shipping way. While economy shipping way takes 15-20 days.

If the item is not ready-to-ship, it has to be made at first and then can be shipped out.The shipping will be available after the items are finished.

17: What is the difference for two shipping ways ?^top

The express shipping way guarantees a faster delivery. If you need the item urgently, please choose express shipping way and write the delivery time required in the comment chart.

The economy shipping way may take a little longer.

18: Will I be required to pay import duty by my country's Custom House ?^top

Based on our past experience, cases are that most countries do not charge import duty on low volume personal imports.

But the shipping via courier requires the import taxes which are not avoidable.

19: How do I track the order ?^top

We will email the shipping number to you after the order is shipped out. Please check the emails from us. You can also track the order via logging in your account at our site.

20: I received the costume. I am not satisfied with it. I want to return the costume for a refund.^top

Please show us some pictures of the costume you received and tell us which part does not meet your need. Thus we can check it for you. Thanks.

21: I received the costume from you. But the costume is small so that it is not wearable. Can I exchange it ?^top

If the costume is new, not worn which can be sold again, we can exchange the costume. If we ship the correct size to you which does not fit, we can also exchange the costume. But you need to afford the shipping charges during the reshipping.

22: How do I know my information is safe at your site ?^top

We guarantee that your information will not be exposed to any third party.Anyone who exposes the personal information will be responsible for it.You might as well take a look at the Privacy Policy via the following link.Privacy Policy

Reward Points

Who can get reward points and what's the benefit of these points?

People, who register and order at our site, will be offered with reward points. They can be discounted directly or applied to pay for your next orders. Customers with reward points can join in exclusive promotion or other activities.

How can I get reward points?

Yeh, we provide each customer reward points. There is no limitation for your order sum. Once your order is shipped out, we will update the reward point system and give you corresponding points.

Customers, who are willing to review the products you buy, can earn extra 25 reward points.

Where and when can I check my reward points?

Once you register and place an order at our site, there will be a username and password. Just log in and click the button of “My Reward Points”, where you can see how many points you have received so far. The above picture shows the screenshot after logging in. But just pay attention to this: reward points will be given when your order is shipped out.

How can I apply my reward points?

Your reward points can be used for the future orders. After checking the amount, fill in the number of points you want to use here, which should be less than or equal to your total point number. The rest can be used later.

Can my points be accumulated? Will you clear them at a specific time?

Yes, your points can be accumulated. We WON’T clear them anytime. Just don’t worry ;). They can be used anytime.

Is there any criterion for how many points customers will get for an order?

Each $1.00 will earn 5 reward points. Each 1000 reward points can be exchanged as $10.00.

Are reward points offered based on the gross amount of an order or just the price of the product?

We will offer you reward points according to the price of the product. Shipping cost will NOT be included.

How to get gift card

First:

Second:

Click Gift Card Balance

Then you can see this page and click "buy a gift card"

Third:

Fill in the information below

Select a payment way,The gift card will be sent to you
after you finish the payment.

Complete!

Payment

We accept three ways of payment, including credit card(Visa, MasterCard, American Express & Discover credit card),Paypal and bank wire. You need to make a full payment including shipping & handling fees. All payments must be prepaid and we do not accept C.O.D payment.

1. The Payment by Credit Card

We accept Visa, MasterCard, American Express & Discover credit card. In order to protect our customers from credit card fraud, the billing address on your order form must match the billing address to which your monthly credit card statement is mailed.
If your order is paid with a Visa, Mastercard or American Express credit card, charges will appear on your monthly credit card statement as Miccostumes.Please contact us if you have any further issues or questions for the payment, we will reply you as soon as possible.

2. The Payment by Paypal

If you wish to make payment via Paypal.com, we only ship to Paypal.com verified confirmed address. This helps maintain a safe on-line shopping experience for everyone. We will put the order on-hold until PayPal has cleared the payment.
If we still do not receive any payment within 3 days, then we will send a PayPal Money Request email to you. If you do not respond to our PayPal Money Request, then we reserve the right to cancel the order.

3. The Payment by Bank Wire

After you place order at Miccostumes.com and chose the payment way "Bank wire& transfor", you will get Miccostumes.com's bank account details,then you can make the payment transfer and email us when you finish it.Please note there will be 3-5days to complete the transaction , and we will only start to process your order after we receive your payment.